Last updated: September 2026
How This Policy Applies
Because we don't take online payments through this Website, every booking is confirmed individually over WhatsApp, phone, or email. The specific cancellation and refund terms for your booking — including any advance amount, cancellation window, and refund percentage — will always be confirmed with you in writing (over WhatsApp or email) at the time of booking.
This page describes our general approach. Where anything here differs from what was agreed for your specific booking, the terms confirmed directly with you at the time of booking will apply.
Cancellations By You
- Cancellations made well in advance of your travel date are generally easier for us to accommodate and more likely to be eligible for a fuller refund of any advance paid.
- Cancellations made closer to the travel date may be subject to a cancellation charge, since vehicles, drivers, or desert camps may already be reserved on your behalf.
- Cancellations made on the day of travel, or no-shows, are generally not eligible for a refund, as resources have already been committed.
- To cancel or reschedule, please message us on WhatsApp or call us as early as possible — the sooner we know, the more flexibility we can offer.
Changes To Your Booking
If you need to change your travel date, pickup location, vehicle, or itinerary, let us know as soon as possible. We'll do our best to accommodate changes, subject to availability. Significant changes (such as a different tour package or vehicle upgrade) may affect the previously discussed price.
Cancellations Or Changes By Us
In rare cases, we may need to modify or cancel a booking due to circumstances beyond our control — for example, extreme weather, government restrictions, vehicle breakdowns, or safety concerns during desert activities. If this happens, we will inform you as early as possible and work with you to reschedule, offer an alternative, or provide a refund of any amount paid for the affected service.
Refund Method & Timing
Where a refund is due, it will generally be returned using the same payment method used for the original payment, within a reasonable timeframe after the cancellation is confirmed. Exact timing can vary depending on your bank or payment provider.
Desert Safari & Weather-Dependent Activities
Certain activities — camel safaris, jeep safaris, paramotoring, and quad biking — depend on weather and local operating conditions and may be postponed or substituted with an alternative activity for safety reasons. Where an activity cannot be carried out due to conditions outside our control, we will offer a suitable alternative where possible.
How To Request A Cancellation Or Refund
To request a cancellation, change, or refund, please contact us on WhatsApp or call +91 70141 43898, or email goldencitycabjaisalmer@gmail.com, quoting your name and travel date. We aim to respond to all requests promptly.